Complete contact information for the Viva Aerobus office in Nairobi, Kenya — address, phone, email, and working hours. For instant booking, refund, or flight-change help, call our independent travel assistance line 24/7.
Call +1-844-761-5320Independent travel assistance line — not the airline's official customer service unless specifically stated.
Whether you're a first-time flyer or a frequent traveler, the Viva Aerobus Nairobi office serves as the primary local touchpoint for the airline's operations across Kenya.
The office is typically situated in the uptown travel plaza of Nairobi, close to major hotels and metro connections. Passengers use it for new bookings, ticket reissues, refunds, baggage claims, group reservations, seat upgrades, and frequent-flyer program queries.
For urgent travel needs — cancellations, missed connections, name corrections, or same-day changes — our 24/7 independent travel assistance team can compare options and resolve issues quickly without waiting in a queue.
Check the table below for essential contact information about the Viva Aerobus Nairobi office.
| Office Address | Viva Aerobus Office, Nairobi, Kenya |
|---|---|
| Main Office Phone | +1-844-761-5320 24/7 independent travel assistance |
| Email Address | Use the official contact form on Viva Aerobus's website. |
| Working Hours | Monday to Sunday: 07:30 – 20:00 (local time) |
| Airport Served | Main international airport of Nairobi, Kenya |
| City / Country | Nairobi, Kenya |
Address is a general reference. Please verify the exact street address on the airline's official website before visiting.
A recurring theme at the Viva Aerobus Nairobi office is baggage confusion — especially for connecting itineraries that cross regions. Carry-on weight limits, sports equipment fees, and lithium battery rules differ between Viva Aerobus's short-haul and long-haul services. Before you fly out of Nairobi, confirm the fare-family baggage allowance printed on your e-ticket rather than relying on general online summaries.
Refund timelines from the Viva Aerobus Nairobi office depend heavily on the fare rules of your original booking. Fully refundable fares are usually processed within one to two billing cycles, while promotional fares may only qualify for travel credit. If you booked through a third party, the Nairobi office may direct you back to the original agent — in those cases our 24/7 helpline can often work in parallel to speed things up.
Groups of ten or more flying Viva Aerobus from Nairobi qualify for special negotiated fares, flexible name changes, and consolidated ticketing. The Nairobi corporate desk generally responds within one working day for quote requests. For weddings, tours, and pilgrimages departing Nairobi, block-booking early — ideally three to four months in advance — yields the best pricing and seat maps.
Address details for the Viva Aerobus office in Nairobi, Kenya are best confirmed directly via the airline's official website or by calling our 24/7 travel assistance line at +1-844-761-5320.
Yes, most Viva Aerobus city offices handle new bookings, cancellations, and reissues. For a faster alternative, call +1-844-761-5320 for instant assistance.
Working hours vary by location. City offices are typically open Monday to Friday during business hours; airport counters follow flight schedules. Our travel assistance line is available 24/7.
Refunds can be requested at the office with your original booking reference and payment proof, or processed over the phone by calling +1-844-761-5320.
No. The Viva Aerobus city office in Nairobi handles ticketing, refunds, and general reservations, while the airport counter focuses on same-day check-in, baggage, and boarding. If your issue is not tied to a flight departing within the next few hours, the city office (or our 24/7 helpline) is usually the faster route.
Walk-ins are accepted at most Viva Aerobus offices in Nairobi, but for complex requests — group bookings, corporate accounts, or refund escalations — calling ahead is strongly recommended so the right desk can be assigned to you.
