Complete contact information for the Loong Air office in Colombo, Sri Lanka — address, phone, email, and working hours. For instant booking, refund, or flight-change help, call our independent travel assistance line 24/7.
Call +1-844-761-5320Independent travel assistance line — not the airline's official customer service unless specifically stated.
Travellers flying with Loong Air from Colombo rely on the airline's Colombo Sri Lanka office for everything from routine seat changes to urgent last-minute rebookings.
The office is typically situated in the downtown business district of Colombo, in a well-signposted travel services block. Passengers use it for new bookings, ticket reissues, refunds, baggage claims, group reservations, seat upgrades, and frequent-flyer program queries.
For urgent travel needs — cancellations, missed connections, name corrections, or same-day changes — our 24/7 independent travel assistance team can compare options and resolve issues quickly without waiting in a queue.
Check the table below for essential contact information about the Loong Air Colombo office.
| Office Address | Loong Air Office, Colombo, Sri Lanka |
|---|---|
| Main Office Phone | +1-844-761-5320 24/7 independent travel assistance |
| Email Address | Use the official contact form on Loong Air's website. |
| Working Hours | Monday to Sunday: 07:30 – 20:00 (local time) |
| Airport Served | Main international airport of Colombo, Sri Lanka |
| City / Country | Colombo, Sri Lanka |
Address is a general reference. Please verify the exact street address on the airline's official website before visiting.
Refund timelines from the Loong Air Colombo office depend heavily on the fare rules of your original booking. Fully refundable fares are usually processed within one to two billing cycles, while promotional fares may only qualify for travel credit. If you booked through a third party, the Colombo office may direct you back to the original agent — in those cases our 24/7 helpline can often work in parallel to speed things up.
Groups of ten or more flying Loong Air from Colombo qualify for special negotiated fares, flexible name changes, and consolidated ticketing. The Colombo corporate desk generally responds within one working day for quote requests. For weddings, tours, and pilgrimages departing Colombo, block-booking early — ideally three to four months in advance — yields the best pricing and seat maps.
Miles-related queries — missing points, tier upgrades, award ticket redemptions — are best handled by the loyalty desk. The Loong Air Colombo office can log a claim on your behalf, but the actual credit posts from the central program office. Keep boarding passes for at least six months if you fly Loong Air regularly from Colombo; they're the single most useful document when disputing missing miles.
Address details for the Loong Air office in Colombo, Sri Lanka are best confirmed directly via the airline's official website or by calling our 24/7 travel assistance line at +1-844-761-5320.
Yes, most Loong Air city offices handle new bookings, cancellations, and reissues. For a faster alternative, call +1-844-761-5320 for instant assistance.
Working hours vary by location. City offices are typically open Monday to Friday during business hours; airport counters follow flight schedules. Our travel assistance line is available 24/7.
Refunds can be requested at the office with your original booking reference and payment proof, or processed over the phone by calling +1-844-761-5320.
No. The Loong Air city office in Colombo handles ticketing, refunds, and general reservations, while the airport counter focuses on same-day check-in, baggage, and boarding. If your issue is not tied to a flight departing within the next few hours, the city office (or our 24/7 helpline) is usually the faster route.
Walk-ins are accepted at most Loong Air offices in Colombo, but for complex requests — group bookings, corporate accounts, or refund escalations — calling ahead is strongly recommended so the right desk can be assigned to you.
