Complete contact information for the China Eastern Airlines office in Shanghai, China — address, phone, email, and working hours. For instant booking, refund, or flight-change help, call our independent travel assistance line 24/7.
Call +1-844-761-5320Independent travel assistance line — not the airline's official customer service unless specifically stated.
Located in the heart of Shanghai, the China Eastern Airlines office supports passengers across China with both walk-in and telephone assistance.
The office is typically situated in the main commercial avenue of Shanghai, within a short taxi ride from the international terminal. Passengers use it for new bookings, ticket reissues, refunds, baggage claims, group reservations, seat upgrades, and frequent-flyer program queries.
For urgent travel needs — cancellations, missed connections, name corrections, or same-day changes — our 24/7 independent travel assistance team can compare options and resolve issues quickly without waiting in a queue.
Check the table below for essential contact information about the China Eastern Airlines Shanghai office.
| Office Address | China Eastern Airlines Office, Shanghai, China |
|---|---|
| Main Office Phone | +1-844-761-5320 24/7 independent travel assistance |
| Email Address | Use the official contact form on China Eastern Airlines's website. |
| Working Hours | Monday to Sunday: 07:30 – 20:00 (local time) |
| Airport Served | Main international airport of Shanghai, China |
| City / Country | Shanghai, China |
Address is a general reference. Please verify the exact street address on the airline's official website before visiting.
Miles-related queries — missing points, tier upgrades, award ticket redemptions — are best handled by the loyalty desk. The China Eastern Airlines Shanghai office can log a claim on your behalf, but the actual credit posts from the central program office. Keep boarding passes for at least six months if you fly China Eastern Airlines regularly from Shanghai; they're the single most useful document when disputing missing miles.
Most travellers head straight to the China Eastern Airlines Shanghai counter for even the smallest change, and that's exactly why queues build up. The reality is that a large share of these requests — seat selection, minor date changes, meal preferences, frequent-flyer updates — can be handled over a single phone call. If you do need to visit in person, aim for mid-morning on a Tuesday or Wednesday; those are historically the quietest slots at the China Eastern Airlines counter in Shanghai.
First-time visitors to the China Eastern Airlines office in Shanghai are often surprised by how document-heavy the process is. Bring your passport, PNR/booking reference, original payment card, and any prior email confirmations. For refunds, the staff will usually ask for the original ticket receipt. If a name change or route correction is involved, expect a short verification wait before the request is submitted to the airline's central reservations system.
Address details for the China Eastern Airlines office in Shanghai, China are best confirmed directly via the airline's official website or by calling our 24/7 travel assistance line at +1-844-761-5320.
Yes, most China Eastern Airlines city offices handle new bookings, cancellations, and reissues. For a faster alternative, call +1-844-761-5320 for instant assistance.
Working hours vary by location. City offices are typically open Monday to Friday during business hours; airport counters follow flight schedules. Our travel assistance line is available 24/7.
Refunds can be requested at the office with your original booking reference and payment proof, or processed over the phone by calling +1-844-761-5320.
No. The China Eastern Airlines city office in Shanghai handles ticketing, refunds, and general reservations, while the airport counter focuses on same-day check-in, baggage, and boarding. If your issue is not tied to a flight departing within the next few hours, the city office (or our 24/7 helpline) is usually the faster route.
Walk-ins are accepted at most China Eastern Airlines offices in Shanghai, but for complex requests — group bookings, corporate accounts, or refund escalations — calling ahead is strongly recommended so the right desk can be assigned to you.
