Complete contact information for the Air Kasai office in Colombo, Sri Lanka — address, phone, email, and working hours. For instant booking, refund, or flight-change help, call our independent travel assistance line 24/7.
Call +1-844-761-5320Independent travel assistance line — not the airline's official customer service unless specifically stated.
Located in the heart of Colombo, the Air Kasai office supports passengers across Sri Lanka with both walk-in and telephone assistance.
The office is typically situated in the main commercial avenue of Colombo, in a well-signposted travel services block. Passengers use it for new bookings, ticket reissues, refunds, baggage claims, group reservations, seat upgrades, and frequent-flyer program queries.
For urgent travel needs — cancellations, missed connections, name corrections, or same-day changes — our 24/7 independent travel assistance team can compare options and resolve issues quickly without waiting in a queue.
Check the table below for essential contact information about the Air Kasai Colombo office.
| Office Address | Air Kasai Office, Colombo, Sri Lanka |
|---|---|
| Main Office Phone | +1-844-761-5320 24/7 independent travel assistance |
| Email Address | Use the official contact form on Air Kasai's website. |
| Working Hours | Monday to Sunday: 07:30 – 20:00 (local time) |
| Airport Served | Main international airport of Colombo, Sri Lanka |
| City / Country | Colombo, Sri Lanka |
Address is a general reference. Please verify the exact street address on the airline's official website before visiting.
Miles-related queries — missing points, tier upgrades, award ticket redemptions — are best handled by the loyalty desk. The Air Kasai Colombo office can log a claim on your behalf, but the actual credit posts from the central program office. Keep boarding passes for at least six months if you fly Air Kasai regularly from Colombo; they're the single most useful document when disputing missing miles.
Most travellers head straight to the Air Kasai Colombo counter for even the smallest change, and that's exactly why queues build up. The reality is that a large share of these requests — seat selection, minor date changes, meal preferences, frequent-flyer updates — can be handled over a single phone call. If you do need to visit in person, aim for mid-morning on a Tuesday or Wednesday; those are historically the quietest slots at the Air Kasai counter in Colombo.
First-time visitors to the Air Kasai office in Colombo are often surprised by how document-heavy the process is. Bring your passport, PNR/booking reference, original payment card, and any prior email confirmations. For refunds, the staff will usually ask for the original ticket receipt. If a name change or route correction is involved, expect a short verification wait before the request is submitted to the airline's central reservations system.
Address details for the Air Kasai office in Colombo, Sri Lanka are best confirmed directly via the airline's official website or by calling our 24/7 travel assistance line at +1-844-761-5320.
Yes, most Air Kasai city offices handle new bookings, cancellations, and reissues. For a faster alternative, call +1-844-761-5320 for instant assistance.
Working hours vary by location. City offices are typically open Monday to Friday during business hours; airport counters follow flight schedules. Our travel assistance line is available 24/7.
Refunds can be requested at the office with your original booking reference and payment proof, or processed over the phone by calling +1-844-761-5320.
No. The Air Kasai city office in Colombo handles ticketing, refunds, and general reservations, while the airport counter focuses on same-day check-in, baggage, and boarding. If your issue is not tied to a flight departing within the next few hours, the city office (or our 24/7 helpline) is usually the faster route.
Walk-ins are accepted at most Air Kasai offices in Colombo, but for complex requests — group bookings, corporate accounts, or refund escalations — calling ahead is strongly recommended so the right desk can be assigned to you.
